[SOLVED] Wireless does not work in Zorin 12.4 Core

Hey,

I'm new to Zorin and can't get the Wireless working after Installation. I tried a couple of things I found online but weren't able to resolve the problem.
Would be great if someone here could give me some advise on how to get it working!

I installed Zorin 12.4 OS Core on a new Laptop (HP 14-ck0103ng) on a second partition parallel to Windows 10 home (preinstalled).
sudo parted --list

Nummer Anfang Ende Größe Dateisystem Name Flags
1 1049kB 274MB 273MB fat32 EFI system partition boot, esp
2 274MB 290MB 16,8MB Microsoft reserved partition msftres
3 290MB 100GB 100GB ntfs Basic data partition msftdata
6 100GB 237GB 137GB ext4
7 237GB 238GB 1024MB linux-swap(v1)
4 238GB 239GB 1028MB ntfs Basic data partition versteckt, diag
5 239GB 256GB 17,2GB ntfs Basic data partition versteckt, msftdata

(Why are there so many partitions listet? )

sudo lsusb; sudo lspci

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0bda:b009 Realtek Semiconductor Corp.
Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
00:00.0 Host bridge: Intel Corporation Device 5914 (rev 08)
00:02.0 VGA compatible controller: Intel Corporation Device 5917 (rev 07)
00:04.0 Signal processing controller: Intel Corporation Skylake Processor Thermal Subsystem (rev 08)
00:08.0 System peripheral: Intel Corporation Sky Lake Gaussian Mixture Model
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI (rev 21)
00:17.0 RAID bus controller: Intel Corporation 82801 Mobile SATA Controller [RAID mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port (rev f1)
00:1d.0 PCI bridge: Intel Corporation Device 9d18 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Device 9d4e (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
02:00.0 Network controller: Realtek Semiconductor Co., Ltd. Device d723
03:00.0 Non-Volatile memory controller: Toshiba America Info Systems Device 0113 (rev 01)

I downloaded the windows-driver for the wireless device and tried to install it via the wifi driver symbol in Zorin. When I open and install the inf-File, I get the following error: modprobe: ERROR: could not insert 'ndiswrapper': Required key not available
I have many inf-Files to choose from but all give the same error message.

In windows, wifi connection works fine. Also LAN is no problem in Zorin.

Would be thankful for some advice and instructions!

Regards,
Mina

Hi, See if the solution proferred with 44 and a green tick beneath solves the issue:

https://askubuntu.com/questions/762198/ ... ek-adapter

Hi, thank you for your answer!

I get the details of my wireless but when I run permission command in step 3 [sudo chmod 755 /etc/pm/config.d/] i have the following:

chmod: Zugriff auf '/etc/pm/config.d/' nicht möglich: Datei oder Verzeichnis nicht gefunden

which roughly translate into: chmod: access on '/etc/pm/config.d/' not possible: File or directory not found

Hi

under Zorin OS can you access the internet using an ethernet cable?

+++

Hi, for simplicity, please post back the results of:

Code:

sudo lshw -C network

Thanks.

zorinantwerp wrote:Hi

under Zorin OS can you access the internet using an ethernet cable?

+++

Yes!

Swarfendor437 wrote:Hi, for simplicity, please post back the results of:

Code:

sudo lshw -C network

Thanks.

sudo lshw -C network

*-network
Beschreibung: Ethernet interface
Produkt: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
Hersteller: Realtek Semiconductor Co., Ltd.
Physische ID: 0
Bus-Informationen: pci@0000:01:00.0
Logischer Name: enp1s0
Version: 15
Seriennummer: f4:39:09:7d:a6:43
Größe: 1Gbit/s
Kapazität: 1Gbit/s
Breite: 64 bits
Takt: 33MHz
Fähigkeiten: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
Konfiguration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl8168h-2_0.0.2 02/26/15 ip=192.168.0.7 latency=0 link=yes multicast=yes port=MII speed=1Gbit/s
Ressourcen: irq:19 ioport:4000(Größe=256) memory:b1204000-b1204fff memory:b1200000-b1203fff
*-network UNGEFORDERT
Beschreibung: Network controller
Produkt: Realtek Semiconductor Co., Ltd.
Hersteller: Realtek Semiconductor Co., Ltd.
Physische ID: 0
Bus-Informationen: pci@0000:02:00.0
Version: 00
Breite: 64 bits
Takt: 33MHz
Fähigkeiten: pm msi pciexpress cap_list
Konfiguration: latency=0
Ressourcen: ioport:3000(Größe=256) memory:b1100000-b110ffff

OK, what is interesting is that is only showing the ethernet device and not the wireless device as expected.

Please post back the results of:

Code:

lspci -nnk | grep -iA2 net

Swarfendor437 wrote:OK, what is interesting is that is only showing the ethernet device and not the wireless device as expected.

Please post back the results of:

Code:

lspci -nnk | grep -iA2 net

lspci -nnk | grep -iA2 net

01:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
Subsystem: Hewlett-Packard Company RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [103c:849a]
Kernel driver in use: r8169
Kernel modules: r8169
02:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. Device [10ec:d723]
Subsystem: Hewlett-Packard Company Device [103c:8319]
Kernel modules: ndiswrapper

OK, follow this guide and keep us posted:

http://ubuntuhandbook.org/index.php/201 ... ntu-18-04/

Swarfendor437 wrote:OK, follow this guide and keep us posted:

http://ubuntuhandbook.org/index.php/201 ... ntu-18-04/

Thank you! I will keep you posted!

Vielen danke!

Swarfendor437 wrote:Vielen danke!

So I followed the guide steps 1 to 4 successfully I think.
In step 5, command 1 to load new driver is fine, but running command 2
[sudo modprobe rtl8723de] i have the following output:
modprobe: ERROR: could not insert 'rtl8723de': Required key not available

Should I continue with step 6?

So I followed the guide steps 1 to 4 successfully I think.
In step 5, command 1 to load new driver is fine, but running command 2
[sudo modprobe rtl8723de] i have the following output:
modprobe: ERROR: could not insert 'rtl8723de': Required key not available

Should I continue with step 6?[/quote]

As it did not seem to work, I continued with step 6

sudo apt purge bcmwl-kernel-source

Paketlisten werden gelesen... Fertig
Abhängigkeitsbaum wird aufgebaut.
Statusinformationen werden eingelesen.... Fertig
Die folgenden Pakete werden ENTFERNT:
bcmwl-kernel-source*
0 aktualisiert, 0 neu installiert, 1 zu entfernen und 8 nicht aktualisiert.
Nach dieser Operation werden 8.067 kB Plattenplatz freigegeben.
Möchten Sie fortfahren? [J/n] J
(Lese Datenbank ... 314145 Dateien und Verzeichnisse sind derzeit installiert.)
Entfernen von bcmwl-kernel-source (6.30.223.271+bdcom-0ubuntu1~1.3) ...
Removing all DKMS Modules
rmdir: konnte '' nicht entfernen: Datei oder Verzeichnis nicht gefunden
rmdir: konnte '' nicht entfernen: Datei oder Verzeichnis nicht gefunden
Done.
update-initramfs: deferring update (trigger activated)
Löschen der Konfigurationsdateien von bcmwl-kernel-source (6.30.223.271+bdcom-0ubuntu1~1.3) ...
update-initramfs: deferring update (trigger activated)
Trigger für initramfs-tools (0.122ubuntu8.13) werden verarbeitet ...
update-initramfs: Generating /boot/initrd.img-4.15.0-36-generic
W: Possible missing firmware /lib/firmware/i915/kbl_guc_ver9_14.bin for module i915
W: Possible missing firmware /lib/firmware/i915/bxt_guc_ver8_7.bin for module i915

the other 2 commands seemed to run without problem:
sudo sed -i '/blacklist bcma/ d' /etc/modprobe.d/blacklist.conf
sudo sed -i '/blacklist brcmsmac/ d' /etc/modprobe.d/blacklist.conf

I will restart and see if anything has changed.

Hello again!
So far I wasn't able to solve the issue. Would be thankful for more ideas and suggestions
Thanks a lot.
Mina

Done some more delving for you - if you have kernel 4.15 installed, follow the terminal commands underneath rtl8723de on this page:

https://github.com/smlinux/rtl8723de

Swarfendor437 wrote:Done some more delving for you - if you have kernel 4.15 installed, follow the terminal commands underneath rtl8723de on this page:

https://github.com/smlinux/rtl8723de

Thanks a lot!!!

I do have kernel 4.15 installed.
I followed the 'install' section and everything went fine including the reboot.

In the 'uninstall' section, when I run the first command, I have the following error message:

sudo rmmod -f 8723de

rmmod: ERROR: ../libkmod/libkmod-module.c:793 kmod_module_remove_module() could not remove '8723de': No such file or directory
rmmod: ERROR: could not remove module 8723de: No such file or directory

Nevertheless, I followed the other code which went thru fine and rebooted.

It seems nothings has changed and wireless is still not working.

Hi

under Terminal (CTRL+t)

Code:

sudo apt-get purge ndiswrapper*

Code:

sudo modprobe rtl8723de

reboot

with HP found for your tryout

Code:

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-8723DE-wifi-module-amp-Bluetooth-Linux-driver/td-p/6477307

don't give up

zorinantwerp wrote:Hi

under Terminal (CTRL+t)

Code:

sudo apt-get purge ndiswrapper*

Code:

sudo modprobe rtl8723de

reboot

with HP found for your tryout

Code:

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-8723DE-wifi-module-amp-Bluetooth-Linux-driver/td-p/6477307

don't give up

Thank you!

So I tried this...
The first command runs fine, but the second gives an error message as before

sudo modprobe rtl8723de

modprobe: ERROR: could not insert 'rtl8723de': Required key not available

Does this help?:

https://ask.fedoraproject.org/en/questi ... available/

Mina wrote:

zorinantwerp wrote:
with HP found for your tryout

Code:

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-8723DE-wifi-module-amp-Bluetooth-Linux-driver/td-p/6477307

don't give up

I followed this and installed linux kernel headers for my distribution and followed steps 1 and 2:

sudo apt update && sudo apt install git dkms
cd Downloads
git clone -b extended --single-branch https://github.com/lwfinger/rtlwifi_new.git
unofficial
d rtlwifi_new

:~/Downloads/rtlwifi_new$ make
:~/Downloads/rtlwifi_new$ sudo make install

sudo make install gave this:

make -C /lib/modules/4.15.0-36-generic/build M=/home/quill/Downloads/rtlwifi_new modules
make[1]: Verzeichnis „/usr/src/linux-headers-4.15.0-36-generic“ wird betreten
Makefile:975: "Cannot use CONFIG_STACK_VALIDATION=y, please install libelf-dev, libelf-devel or elfutils-libelf-devel"
Building modules, stage 2.
MODPOST 19 modules
make[1]: Verzeichnis „/usr/src/linux-headers-4.15.0-36-generic“ wird verlassen
Making backups
Install rtlwifi SUCCESS

After reboot, I can see no change. No wifi signal popping up or to be seen in the network manager.

Did you read that last link I posted?:

https://ask.fedoraproject.org/en/questi ... available/

Mina wrote:

Mina wrote:

zorinantwerp wrote:
with HP found for your tryout

Code:

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-8723DE-wifi-module-amp-Bluetooth-Linux-driver/td-p/6477307

don't give up

I followed this and installed linux kernel headers for my distribution and followed steps 1 and 2:

sudo apt update && sudo apt install git dkms
cd Downloads
git clone -b extended --single-branch https://github.com/lwfinger/rtlwifi_new.git
unofficial
d rtlwifi_new

:~/Downloads/rtlwifi_new$ make
:~/Downloads/rtlwifi_new$ sudo make install

sudo make install gave this:

make -C /lib/modules/4.15.0-36-generic/build M=/home/quill/Downloads/rtlwifi_new modules
make[1]: Verzeichnis „/usr/src/linux-headers-4.15.0-36-generic“ wird betreten
Makefile:975: "Cannot use CONFIG_STACK_VALIDATION=y, please install libelf-dev, libelf-devel or elfutils-libelf-devel"
Building modules, stage 2.
MODPOST 19 modules
make[1]: Verzeichnis „/usr/src/linux-headers-4.15.0-36-generic“ wird verlassen
Making backups
Install rtlwifi SUCCESS

After reboot, I can see no change. No wifi signal popping up or to be seen in the network manager.

To be honest, I am not too sure what I'm doing in the terminal I installed libelf-dev and ran the two last commands [sudo make, sudo make install] again

~/rtlwifi_new$ sudo make install

Verzeichnis „/usr/src/linux-headers-4.15.0-36-generic“ wird betreten
Building modules, stage 2.
MODPOST 19 modules
make[1]: Verzeichnis „/usr/src/linux-headers-4.15.0-36-generic“ wird verlassen
Install rtlwifi SUCCESS

Swarfendor437 wrote:Does this help?:

https://ask.fedoraproject.org/en/questi ... available/

Thank you! Will try this later on!

Hi

The error happens with a UEFI system and enable Secure Boot. Have you already disabled Secure Boot in UEFI (BIOS) settings? In most cases you can get into UEFI settings using grub menu. Press ESC button on booting, get into grub menu and select System Setup. Secure Boot option should be in "Security" or "Boot" section of the UEFI.

keep us advised please
+++

Okay

I tried it before to turn off secure boot but it would not change anything with the wifi. Also when I turn on the notebook, without secure boot, it would then boot windows 10 directly without letting me choose between the OS.

Now I tried it again and -tadaaa- wifi is working! So thanks for making me try it again!

Now like before, when I turn on the notebook it boots Windows 10 directly without giving me the opportunity to choose between Zorin and Windows. Any idea how I could change that?

Install EasyBCD from neosmart technology:

https://www.youtube.com/watch?time_cont ... lTgaWs9BD0

Thank you both for your help with the issue and the many suggestions!
This forum is great Have a great week!

Can we mark this thread as [SOLVED]?

yes!

Nice thread it's so helpful! Thank you!

Mine suddenly stop working not sure why but I just follow the thread and it's working again. Thanks!