gavers wrote:I think Zorin should have proactively given buyers of Zorin OS 12 Ultimate a free or discounted upgrade to Zorin OS 15 Ultimate. You've given some excuses why it's ok for them to charge. But can you give a good reason why Zorin should NOT offer a free or discounted upgrade to Zorin OS 15 Ultimate (without the bundled "Lite" version) to people who recently purchased Zorin OS 12 Ultimate? (tell me why they have to charge, not why it's OK to charge)
That is not how it works.
You are the one making the claim that Zorin should offer discounts or free products. The onus is on you to support why that should be done. It is not up to others to try to prove a negative. It is not up to others to explain "why not."
You cannot prove a negative.
I actually agree with you in these parts:
1.) The price increase was too drastic (It doubled) and too unexpected.
2.) There may be a better way to achieve the same goal.
For point 1, it makes sense many people would react to an increase in price and hearing that it is a bundle that comes with more product may fall on deaf ears. If they had no need, want or use for that more product, they won't be willing to pay more. The whole reason I never bought Ultimate was because it comes with more product than I want or need. Core suits me perfectly fine.
My personal opinion is that the Price on Zorin 15 Ultimate is a bad idea.
For point 2, it gets more complex. So let's get back to your question: "Why do they have
Because it costs money to make it.
It costs money to produce and distribute it. It costs money to develop it. It costs money to provide tech Support and Customer Service for it.
And, because the Zorins want to profit.
Let's do Economics 101 _ Brutally Honest Style.
The Zorins brothers were a couple of Teens who got an idea for a Linux Distro. When they started out, the user base was small. Their first release had very few users. The Zorins could handle the load.
As time passed, more and more people were using their product.
Today, the Most Popular Linux Distro is Linux Mint. Mint is supported by a large company and a great many people.
Zorin 12 was ranked 24 to 26 place behind Mint. That may not seem like much, but that's pretty high. But Zorin Team is not a company with many people.
Their workload increased- A LOT. This very success of Zorin is also the downfall... It's a testament to how good the O.S. has been, but it also comes with greater demands. The Zorin Team needed to expand- HIRE
more People. Hire
support. This wasn't started by a company, it started on the bottom floor with two kids. There's nothing to fall back on when income decreases.
Since Zorin O.S. is a Linux Distro, this means that it is FREE.
You can download an Ultimate Paid Version, but you certainly do not have
to. Core is Just as Good and it is FREE. Downloading Ultimate is an act to show support for the development and keep the project going.
As time passed, fewer and fewer people were downloading Ultimate and more and more were downloading Core. The demands increased, the income decreased. Economics.
Now your question answered and the economics covered, why not a Free Product? You do
get a free product. Lite. Core.
Why not a free Ultimate? Because the purpose of Ultimate is to gather income to pay the costs and expenses of the project.
Office rental, tech and hiring developers and support.
Why not a discount? Same as above. Which also brings as back to the cost of Ultimate doubling. By doubling the cost of it, it inspired people to think of wanting a discount. It's an unfamiliar change. It is not because people deserve one. Your investment in Zorin 12 was not eternal. Anymore than your investment in a video game is eternal. You don't get all sequels for free. You don't get to buy Indiana Jones and the Temple of Doom and then get Raiders of the Lost Ark for Free.
You are not entitled to a discount or free, and if you believe you are, the onus is on you to explain clearly why, not on others to explain (ad infinitum) why not.
So, brutally honest right?
You don't Care about entitlement or discounts or the rest- You just Do Not Want To Pay That Much. You want the product, but you don't want the Higher Price.
The Zorins want to make money. They wanted to make it a career, get a nice retirement out of it. Expand, hire more people, decrease workload and increase profits.
I agree with that, too.
So for 2, I think that they SHOULD knock the price of Ultimate Down. Remove the Bundle aspect.
I think that Zorin should also do like others do with Patreon, set up an account that we can donate ANY amount to, to show our support. I won't pay forty euros, but I would be happy to donate to the Zorin Team what I can afford. I would even be happy to make multiple smaller donations over time, instead of one time medium sized purchases. The smaller donations would add up to a greater amount.
gavers wrote:It's dense to compare "upgrading" a car, which has significant material costs, to software which has no material cost per copy, a fixed development cost, and potential support costs. Whether using 12 or 15, Zorin's cost to support each user doesn't go up by giving free upgrades. In fact, by having everyone on the latest version, support costs go down. Development costs are already spent regardless of how many people upgrade. And saying I'm begging to get something free, that you say is already free, that would cost nothing for Zorin to give to people who already paid money,
As has already been explained to you:
Zorin 15 is not
an upgrade to Zorin 12.
How many times can it be explained to you?
It is a separate Development Project. It was not developed for free- but at great cost. Those costs included Two Other Developers that are no longer with Team Zorin. They worked on getting 15 developed and released before moving on to other projects.
Development costs are not already spent... Does your employer say that he doesn't need to keep paying you for your many hours of work because he already paid you your first paycheck? That's total nonsense! I know you must know better than this. Development is not a fixed cost.
Those costs are covered by those that want to see the projects continue and support Zorin by buying Ultimate. That's the purpose of Ultimate. That is why it exists. If they are going to give that away free, too,and not cover the costs of development, they would never have made Ultimate, left it at Core Edition, gotten regular full time jobs at some company and Zorin releases would be slow and unpredictable.
gavers wrote:You can disagree that that's dense and if you want to believe calling someone dense for being dense is abusive, yeah, well, you know, that's just, like, your opinion, man.
is being dense here...? Considering having to explain what upgrade means to you ad infinitum and you still don't get it... According to you, calling you dense right now wouldn't be abuse and you can't accuse it as negative treatment for your "review."