No sound Zorin 9 Trusty

Installed Zorin 9 and when I use any media player (Video Player, VLC player) I get no sound. Tried to upload screen shot of OS but not allowed too I guess. If anyone can give me pointers on what to check will be appreciated.

By the way same PC, same version of VLC, using Linux Mint mate 17.1 have no problems. CD's and DVD's play OK.
Thanks for any help in advance

Hi and welcome! Have you changed your update location to Main Server and completed update after install? Please be sure to read Woodman's excellent post-install guide found as first thread on Global announcements.

Maybe first check in terminal >alsamixer that you have the volume?

Then perhaps try to reload ALSA:
sudo alsa force-reload

If that won't help, try to reinstall ALSA and pulseaudio, and reload once again?
sudo apt-get remove --purge alsa-base pulseaudio
sudo apt-get install alsa-base pulseaudio
sudo alsa force-reload

Hope this solves the problem.

Swarfendor437 wrote:Hi and welcome! Have you changed your update location to Main Server and completed update after install? Please be sure to read Woodman's excellent post-install guide found as first thread on Global announcements.

How do I Change to Main Server I have updated several times and Downloaded the latest update 4/24/2016.

qnarkill wrote:Maybe first check in terminal >alsamixer that you have the volume?

Then perhaps try to reload ALSA:
sudo alsa force-reload

If that won't help, try to reinstall ALSA and pulseaudio, and reload once again?
sudo apt-get remove --purge alsa-base pulseaudio
sudo apt-get install alsa-base pulseaudio
sudo alsa force-reload

Hope this solves the problem.

Did this an unfortunately still no sound. Thanks

Finally got it working by following directions "carefully" and all OK on Zorin 9. Thanks for all the help to all.

Your welcome, can i ask what went wrong first?

qnarkill wrote:Your welcome, can i ask what went wrong first?

Maybe first check in terminal >alsamixer that you have the volume?

Then perhaps try to reload ALSA:
sudo alsa force-reload

If that won't help, try to reinstall ALSA and pulseaudio, and reload once again?
sudo apt-get remove --purge alsa-base pulseaudio
sudo apt-get install alsa-base pulseaudio
sudo alsa force-reload


Performed above steps without restarting PC....Performed each item again, and restarted PC and sound working then.
Thanks a bunch
Katman

Hi Katman, please PM zorink the forum Admin - you need to change your username as email addresses are not allowed - PM me if you don't here anything within 7 days. After 14 days I may have to ban you but hopefully it won't come to that!