[CLOSED] Locked out of one folder on external HD

Hello, I have found that I cannot get into one of about 26 folders on my external usb2 hard drive. The error message reads as follows:
This location could not be displayed.

Sorry, could not display all the contents of "xxxx": Error when getting information for the file'/media/***/New Volume7/***/*** xx and *** ***.***: Input/output error

Here are the details of the system:
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=snd_emu10k1 latency=32 maxlatency=20 mingnt=2
resources: irq:19 ioport:d000(size=64)
*-input
description: Input device controller
product: SB Audigy Game Port
vendor: Creative Labs
physical id: 1.1
bus info: pci@0000:05:01.1
version: 04
width: 32 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=Emu10k1_gameport latency=32
resources: irq:0 ioport:d100(size=8)
*-firewire:0
description: FireWire (IEEE 1394)
product: SB Audigy FireWire Port
vendor: Creative Labs
physical id: 1.2
bus info: pci@0000:05:01.2
version: 04
width: 32 bits
clock: 33MHz
capabilities: pm ohci bus_master cap_list
configuration: driver=firewire_ohci latency=32 maxlatency=4 mingnt=2
resources: irq:18 memory:f3009000-f30097ff memory:f3000000-f3003fff
*-firewire:1
description: FireWire (IEEE 1394)
product: TSB43AB23 IEEE-1394a-2000 Controller (PHY/Link)
vendor: Texas Instruments
physical id: 7
bus info: pci@0000:05:07.0
version: 00
width: 32 bits
clock: 33MHz
capabilities: pm ohci bus_master cap_list
configuration: driver=firewire_ohci latency=32 maxlatency=4 mingnt=2
resources: irq:23 memory:f3008000-f30087ff memory:f3004000-f3007fff
*-isa
description: ISA bridge
product: 82801IB (ICH9) LPC Interface Controller
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 02
width: 32 bits
clock: 33MHz
capabilities: isa bus_master cap_list
configuration: driver=lpc_ich latency=0
resources: irq:0
*-ide:0
description: IDE interface
product: 82801IB (ICH9) 2 port SATA Controller [IDE mode]
vendor: Intel Corporation
physical id: 1f.2
bus info: pci@0000:00:1f.2
version: 02
width: 32 bits
clock: 66MHz
capabilities: ide pm bus_master cap_list
configuration: driver=ata_piix latency=0
resources: irq:19 ioport:1f0(size=8) ioport:3f6 ioport:170(size=8) ioport:376 ioport:f000(size=16) ioport:fc00(size=16)
*-serial UNCLAIMED
description: SMBus
product: 82801I (ICH9 Family) SMBus Controller
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 02
width: 64 bits
clock: 33MHz
configuration: latency=0
resources: memory:f3106000-f31060ff ioport:500(size=32)
*-ide:1
description: IDE interface
product: 82801I (ICH9 Family) 2 port SATA Controller [IDE mode]
vendor: Intel Corporation
physical id: 1f.5
bus info: pci@0000:00:1f.5
version: 02
width: 32 bits
clock: 66MHz
capabilities: ide pm bus_master cap_list
configuration: driver=ata_piix latency=0
resources: irq:19 ioport:e700(size=8) ioport:e800(size=4) ioport:e900(size=8) ioport:ea00(size=4) ioport:eb00(size=16) ioport:ec00(size=16)
*-scsi:0
physical id: 5
logical name: scsi1
capabilities: emulated
*-cdrom
description: DVD-RAM writer
product: DVDRW LH-20A1S
vendor: LITE-ON
physical id: 0.0.0
bus info: scsi@1:0.0.0
logical name: /dev/cdrom
logical name: /dev/sr0
version: 9L09
capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
configuration: ansiversion=5 status=nodisc
*-scsi:1
physical id: 6
logical name: scsi2
capabilities: emulated
*-disk
description: ATA Disk
product: SAMSUNG SSD 830
physical id: 0.0.0
bus info: scsi@2:0.0.0
logical name: /dev/sda
version: CXM0
serial: [REMOVED]
size: 119GiB (128GB)
capabilities: partitioned partitioned:dos
configuration: ansiversion=5 sectorsize=512 signature=52b510ce
*-volume:0
description: Windows NTFS volume
physical id: 1
bus info: scsi@2:0.0.0,1
logical name: /dev/sda1
version: 3.1
serial: [REMOVED]
size: 45GiB
capacity: 45GiB
capabilities: primary bootable ntfs initialized
configuration: clustersize=4096 created=2012-03-10 01:16:15 filesystem=ntfs modified_by_chkdsk=true mounted_on_nt4=true resize_log_file=true state=dirty upgrade_on_mount=true
*-volume:1
description: Extended partition
physical id: 2
bus info: scsi@2:0.0.0,2
logical name: /dev/sda2
size: 73GiB
capacity: 73GiB
capabilities: primary extended partitioned partitioned:extended
*-logicalvolume:0
description: Linux filesystem partition
physical id: 5
logical name: /dev/sda5
logical name: /
capacity: 69GiB
configuration: mount.fstype=ext4 mount.options=rw,relatime,errors=remount-ro,data=ordered state=mounted
*-logicalvolume:1
description: Linux swap / Solaris partition
physical id: 6
logical name: /dev/sda6
capacity: 4093MiB
capabilities: nofs
*-scsi:2
physical id: 7
bus info: usb@1:2
logical name: scsi6
capabilities: emulated scsi-host
configuration: driver=usb-storage
*-disk
description: SCSI Disk
physical id: 0.0.0
bus info: scsi@6:0.0.0
logical name: /dev/sdb
size: 931GiB (1TB)
capabilities: partitioned partitioned:dos
configuration: sectorsize=512 signature=cced2c69
*-volume
description: Extended partition
physical id: 1
bus info: scsi@6:0.0.0,1
logical name: /dev/sdb1
size: 931GiB
capacity: 931GiB
capabilities: primary extended partitioned partitioned:extended
*-logicalvolume:0
description: HPFS/NTFS partition
physical id: 5
logical name: /dev/sdb5
logical name: /media/fred/New Volume8
capacity: 97GiB
configuration: mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 state=mounted
*-logicalvolume:1
description: HPFS/NTFS partition
physical id: 6
logical name: /dev/sdb6
logical name: /media/fred/New Volume6
capacity: 156GiB
configuration: mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 state=mounted
*-logicalvolume:2
description: HPFS/NTFS partition
physical id: 7
logical name: /dev/sdb7
logical name: /media/fred/New Volume7
capacity: 263GiB
configuration: mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 state=mounted
*-logicalvolume:3
description: HPFS/NTFS partition
physical id: 8
logical name: /dev/sdb8
logical name: /media/fred/New Volume5
capacity: 370GiB
configuration: mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 state=mounted
*-logicalvolume:4
description: HPFS/NTFS partition
physical id: 9
logical name: /dev/sdb9
logical name: /media/fred/F2A899DAA8999DA3
capacity: 42GiB
configuration: mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 state=mounted
root@fred-G33M-S2:/home/fred# echo -e "\nList PCI\n";

List PCI

root@fred-G33M-S2:/home/fred# lspci;
00:00.0 Host bridge: Intel Corporation 82G33/G31/P35/P31 Express DRAM Controller (rev 02)
00:01.0 PCI bridge: Intel Corporation 82G33/G31/P35/P31 Express PCI Express Root Port (rev 02)
00:1a.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 02)
00:1a.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 02)
00:1a.2 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 02)
00:1a.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 02)
00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 02)
00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 02)
00:1c.4 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 5 (rev 02)
00:1c.5 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 6 (rev 02)
00:1d.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 02)
00:1d.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 02)
00:1d.2 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 02)
00:1d.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 02)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev 92)
00:1f.0 ISA bridge: Intel Corporation 82801IB (ICH9) LPC Interface Controller (rev 02)
00:1f.2 IDE interface: Intel Corporation 82801IB (ICH9) 2 port SATA Controller [IDE mode] (rev 02)
00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 02)
00:1f.5 IDE interface: Intel Corporation 82801I (ICH9 Family) 2 port SATA Controller [IDE mode] (rev 02)
01:00.0 VGA compatible controller: NVIDIA Corporation NV43GL [Quadro FX 550] (rev a2)
03:00.0 IDE interface: JMicron Technology Corp. JMB368 IDE controller
04:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 01)
05:01.0 Multimedia audio controller: Creative Labs SB Audigy (rev 04)
05:01.1 Input device controller: Creative Labs SB Audigy Game Port (rev 04)
05:01.2 FireWire (IEEE 1394): Creative Labs SB Audigy FireWire Port (rev 04)
05:07.0 FireWire (IEEE 1394): Texas Instruments TSB43AB23 IEEE-1394a-2000 Controller (PHY/Link)
root@fred-G33M-S2:/home/fred# echo -e "\nList USB\n";

List USB

root@fred-G33M-S2:/home/fred# lsusb;
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 152d:2336 JMicron Technology Corp. / JMicron USA Technology Corp. Hard Disk Drive
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 002: ID 04e8:326c Samsung Electronics Co., Ltd ML-2010P Mono Laser Printer
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 002: ID 045e:0084 Microsoft Corp. Basic Optical Mouse
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
root@fred-G33M-S2:/home/fred# echo -e "\nDrive Partitioning\n";

Drive Partitioning

root@fred-G33M-S2:/home/fred# parted --list
Model: ATA SAMSUNG SSD 830 (scsi)
Disk /dev/sda: 128GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos

Number Start End Size Type File system Flags
1 4096B 49.3GB 49.3GB primary ntfs boot
2 49.3GB 128GB 78.8GB extended
5 49.3GB 124GB 74.5GB logical ext4
6 124GB 128GB 4292MB logical linux-swap(v1)


Model: ST310005 28AS (scsi)
Disk /dev/sdb: 1000GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos

Number Start End Size Type File system Flags
1 32.8kB 1000GB 1000GB extended lba
5 65.0kB 105GB 105GB logical ntfs
6 105GB 273GB 168GB logical ntfs
7 273GB 556GB 283GB logical ntfs
8 556GB 954GB 398GB logical ntfs
9 954GB 1000GB 46.2GB logical ntfs


root@fred-G33M-S2:/home/fred# echo -e "\nCPU Info\n";

CPU Info

root@fred-G33M-S2:/home/fred# cat /proc/cpuinfo;
processor : 0
vendor_id : GenuineIntel
cpu family : 6
model : 15
model name : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
stepping : 11
microcode : 0xb3
cpu MHz : 1600.000
cache size : 4096 KB
physical id : 0
siblings : 4
core id : 0
cpu cores : 4
apicid : 0
initial apicid : 0
fdiv_bug : no
f00f_bug : no
coma_bug : no
fpu : yes
fpu_exception : yes
cpuid level : 10
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx lm constant_tsc arch_perfmon pebs bts aperfmperf pni dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm lahf_lm dtherm tpr_shadow vnmi flexpriority
bogomips : 4800.29
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 1
vendor_id : GenuineIntel
cpu family : 6
model : 15
model name : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
stepping : 11
microcode : 0xb3
cpu MHz : 1600.000
cache size : 4096 KB
physical id : 0
siblings : 4
core id : 3
cpu cores : 4
apicid : 3
initial apicid : 3
fdiv_bug : no
f00f_bug : no
coma_bug : no
fpu : yes
fpu_exception : yes
cpuid level : 10
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx lm constant_tsc arch_perfmon pebs bts aperfmperf pni dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm lahf_lm dtherm tpr_shadow vnmi flexpriority
bogomips : 4800.29
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 2
vendor_id : GenuineIntel
cpu family : 6
model : 15
model name : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
stepping : 11
microcode : 0xb3
cpu MHz : 1600.000
cache size : 4096 KB
physical id : 0
siblings : 4
core id : 2
cpu cores : 4
apicid : 2
initial apicid : 2
fdiv_bug : no
f00f_bug : no
coma_bug : no
fpu : yes
fpu_exception : yes
cpuid level : 10
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx lm constant_tsc arch_perfmon pebs bts aperfmperf pni dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm lahf_lm dtherm tpr_shadow vnmi flexpriority
bogomips : 4800.29
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

processor : 3
vendor_id : GenuineIntel
cpu family : 6
model : 15
model name : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
stepping : 11
microcode : 0xb3
cpu MHz : 1600.000
cache size : 4096 KB
physical id : 0
siblings : 4
core id : 1
cpu cores : 4
apicid : 1
initial apicid : 1
fdiv_bug : no
f00f_bug : no
coma_bug : no
fpu : yes
fpu_exception : yes
cpuid level : 10
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx lm constant_tsc arch_perfmon pebs bts aperfmperf pni dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm lahf_lm dtherm tpr_shadow vnmi flexpriority
bogomips : 4800.29
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

root@fred-G33M-S2:/home/fred# echo -e "\nRAM Info\n";

RAM Info

root@fred-G33M-S2:/home/fred# cat /proc/meminfo;
MemTotal: 4131940 kB
MemFree: 784952 kB
Buffers: 359004 kB
Cached: 1341544 kB
SwapCached: 28 kB
Active: 1554748 kB
Inactive: 1429472 kB
Active(anon): 1022884 kB
Inactive(anon): 401664 kB
Active(file): 531864 kB
Inactive(file): 1027808 kB
Unevictable: 0 kB
Mlocked: 0 kB
HighTotal: 3279752 kB
HighFree: 714592 kB
LowTotal: 852188 kB
LowFree: 70360 kB
SwapTotal: 4191228 kB
SwapFree: 4190940 kB
Dirty: 0 kB
Writeback: 0 kB
AnonPages: 1284048 kB
Mapped: 430184 kB
Shmem: 140324 kB
Slab: 203652 kB
SReclaimable: 153840 kB
SUnreclaim: 49812 kB
KernelStack: 4488 kB
PageTables: 12748 kB
NFS_Unstable: 0 kB
Bounce: 140 kB
WritebackTmp: 0 kB
CommitLimit: 6257196 kB
Committed_AS: 4779420 kB
VmallocTotal: 122880 kB
VmallocUsed: 54164 kB
VmallocChunk: 58644 kB
HardwareCorrupted: 0 kB
AnonHugePages: 485376 kB
HugePages_Total: 0
HugePages_Free: 0
HugePages_Rsvd: 0
HugePages_Surp: 0
Hugepagesize: 2048 kB
DirectMap4k: 800760 kB
DirectMap2M: 112640 kB
root@fred-G33M-S2:/home/fred#
root@fred-G33M-S2:/home/fred#
--------------------------------------------------------------
Any help would be much appreciated,
Thanks,
Fred.

Was the particular folder created in Windows after you installed Zorin? Is Zorin the only OS on the system? How old is the external device? It could be a Caddy Controller problem or if you access the file before in Windows but Windows did not do a clean shut-down that can also cause issues.

Swarfendor437 wrote:Was the particular folder created in Windows after you installed Zorin? Is Zorin the only OS on the system? How old is the external device? It could be a Caddy Controller problem or if you access the file before in Windows but Windows did not do a clean shut-down that can also cause issues.

on system management. I still occasionally use the XP drive which is separate on a switchable tray - not a dual boot installation.
Just a few minutes ago, I ran the Windows XP installation:
I found the file that is causing all the trouble, using a Windows file manager.

A third party Office Word Processor in XP, could not open the problem file, but opened several others in the directory that Linux was locked out of.
I forced deletion of the damaged file using a third party unlocking/deletion program, and the file seemed to have been removed.

I then returned to the Zorin Installation, having switched off / disconnected the Windows drive.
There is no change, in that I can't open the folder containing the damaged file.

One light at the end of the tunnel relates to the fact that I can open other .ODT and TXT files in the otherwise locked folder, using Libre Office Writer, which should allow me to rescue the files not yet backed up (about three or 4 month's worth ... I know I've been slack!) , by saving from Writer to another location - a long and tedious process.

The damaged or corrupted file was not created recently, and was written under Zorin using Libre Office Writer, and has only just caused this problem. There might have been a power outage while the file was open ... this has happened occasionally, but Zorin and Libre Office usually deal well with any such event - perhaps that particular file was damaged - but why the delay before giving trouble and effectively shutting down the entire folder?

Hi, As we don't have the full (known) facts it is hard to progress this any further - if the drive has not been written to at all, can you try and recover using 'Test Disk'?

http://www.cgsecurity.org/wiki/TestDisk

The IO error is a sign of Hardware failure, most likely HDD failure, I would suggest you back up what data you can to another drive.

I seem to recall there was something that could be used to ",ark" that location on the drive as bad and move what data it can elsewhere, I would have to do some research to provide any other details.
There are also data recovery/cloning tools available for completeing the backup if you so choose to do so.

Swarfendor437 wrote:Hi, As we don't have the full (known) facts it is hard to progress this any further - if the drive has not been written to at all, can you try and recover using 'Test Disk'?

http://www.cgsecurity.org/wiki/TestDisk

Back again: I've rescued all files other than three PDF and the 1 ODT that originally triggered the error message. Libre Office was used to open each file, and save to another directory. Thanks for your time and tips re. Test Disk, which I have downloaded. I'm fairly certain now, that the entire hard Disc was formatted by Windows. I have decided to, at first opportunity, to acquire a new extrenal drive replacement, format it in a Linux Ext type of format, and backup all of the other as yet unaffected directories in all partitions, from the problem drive.
Cheers, thanks.

Linx wrote:The IO error is a sign of Hardware failure, most likely HDD failure, I would suggest you back up what data you can to another drive.

I seem to recall there was something that could be used to ",ark" that location on the drive as bad and move what data it can elsewhere, I would have to do some research to provide any other details.
There are also data recovery/cloning tools available for completeing the backup if you so choose to do so.

Thanks Linx, I think I was self denying the possibility of a HDD failure ... I will take steps to backup or rescue the entire drive ASAP to a new replacement. I appreciate your advice, thanks.

Hi, rather than mark this thread as [SOLVED] can we mark it as [CLOSED]?

Apologies for the delayed reply: I think "closed" would be safer than "solved", although my basic 'gut feeling' suggests solved - with thanks to all concerned at your end. I've taken the possibility of disc failure, seriously (as serious as I can get), and have disconnected the drive, pending a full transfer of contents to a very basic but new1 TB Barracuda .

No worries friend - have marked as [CLOSED] - I agree totally with what you mean as it is not really [SOLVED] but 'resolved' of sorts!