This is a static archive of the old Zorin Forum.

The information below may be outdated. Visit the new Zorin Forum here ›

If you have registered on the old forum, you will need to create an account on the new forum.

my screen goes black randomly

sadegh

Wed Mar 01, 2017 6:32:58 pm

Hi,

Today I installed Zorin 12 core.

The problem is sometimes screen goes black. Everything seems working in background except the monitor. I need to press power button to go to sleep and then log back to be able to use my laptop.

How can I fix the problem?

some commands output:

lsb_release -irc
Code:
Distributor ID:   Zorin
Release:   12
Codename:   xenial


uname -or
Code:
4.8.0-39-generic GNU/Linux


lspci
Code:
00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 07)
00:01.0 PCI bridge: Intel Corporation Mobile 4 Series Chipset PCI Express Graphics Port (rev 07)
00:1a.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 (rev 03)
00:1c.3 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 4 (rev 03)
00:1c.4 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 5 (rev 03)
00:1c.5 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 6 (rev 03)
00:1d.0 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 03)
00:1d.3 USB controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 03)
00:1d.7 USB controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 93)
00:1f.0 ISA bridge: Intel Corporation ICH9M LPC Interface Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation 82801IBM/IEM (ICH9M/ICH9M-E) 4 port SATA Controller [AHCI mode] (rev 03)
00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 03)
00:1f.6 Signal processing controller: Intel Corporation 82801I (ICH9 Family) Thermal Subsystem (rev 03)
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RV710/M92 [Mobility Radeon HD 4530/4570/545v]
01:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] RV710/730 HDMI Audio [Radeon HD 4000 series]
02:00.0 Network controller: Broadcom Corporation BCM4312 802.11b/g LP-PHY (rev 01)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 02)
06:00.0 FireWire (IEEE 1394): JMicron Technology Corp. IEEE 1394 Host Controller
06:00.1 System peripheral: JMicron Technology Corp. SD/MMC Host Controller
06:00.2 SD Host controller: JMicron Technology Corp. Standard SD Host Controller
06:00.3 System peripheral: JMicron Technology Corp. MS Host Controller
06:00.4 System peripheral: JMicron Technology Corp. xD Host Controller


sudo lshw -c video
Code:
       description: VGA compatible controller
       product: RV710/M92 [Mobility Radeon HD 4530/4570/545v]
       vendor: Advanced Micro Devices, Inc. [AMD/ATI]
       physical id: 0
       bus info: pci@0000:01:00.0
       version: 00
       width: 32 bits
       clock: 33MHz
       capabilities: pm pciexpress msi vga_controller bus_master cap_list rom
       configuration: driver=radeon latency=0
       resources: irq:32 memory:c0000000-cfffffff ioport:7000(size=256) memory:da000000-da00ffff memory:c0000-dffff

qnarkill

Thu Mar 02, 2017 5:05:49 pm

Have you disabled screen shutoff?

sadegh

Thu Mar 02, 2017 6:19:18 pm

yes I did.

qnarkill

Fri Mar 03, 2017 8:19:07 pm

Have you tried swapping gpu driver?