Sound fails

Hello all,

I've recently installed Zorin OS 12.3 and have been experiencing a strange sound issue I haven't been able to resolve.

My sound cuts out at random. It truly is random. With headphones and without. Using everything from a browser to VLC. Sometimes the sound will work for an hour then cut out. Other times its every 5 minutes

Any and all help is greatly appreciated.

Respectfully~
Funk

Hi, and welcome! Please can you provide more information please as per advisory here? Thanks!

viewtopic.php?f=5&t=5449

Sorry about that and I also apologize for the delay. Please find below, my replies to the advisory questions. Thank you as well for providing the link.

1. Name (Brand) of Computer Tower/System, Notebook Brand and model [Notebook = misnomer of 'Laptop' ]
Lenovo Ideapad Y700 Laptop

2. Amount of available Memory (RAM)
32GB

3. Whether Zorin is the only OS on the computer or dual-boot (e.g. Windows [and which version of Windows!] and Zorin).

Zorin 12.3 is the only OS running on my rig.

4.Hard Drive partitioning.

Standard install partitioning

5. Graphics card make and model, or Graphics chipset in respect of Notebooks.

Venus XTX [Radeon HD 8890M / R9 M275X/M375X]

6. Audio chips/Soundcard

Integrated.

7. Wireless Dongle or PCI Card, or Wireless chipset.

RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller

8. Whether you ran Zorin Live first to check it worked before installing.

I did and no issues were discovered.

9. Which version of Zorin you have installed/have in mind to install.

I am currently on Zorin 12.3

Respectfully~
Funk

Hi, Based on this YouTube video: https://www.youtube.com/watch?v=e-cT72ykTmQ

putting the notebook into suspend mode and waking solves the issue - can you try that?

Also to establish make of audio chipset please run this command in Terminal (right-click desktop and select 'Open Terminal'):

Code:

lspci -v | grep -A7 -i "audio"

Good morning Swarfendor437,

Thanks again for the quick reply. I just watched the video and will definitely try it the next time the sound fails. Please find attached a screenshot attached as well as the output below.

funks-main@funksmain:~$ lspci -v | grep -A7 -i "audio"
00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31)
Subsystem: Lenovo Sunrise Point-H HD Audio
Flags: bus master, fast devsel, latency 32, IRQ 130
Memory at a2320000 (64-bit, non-prefetchable) [size=16K]
Memory at a2310000 (64-bit, non-prefetchable) [size=64K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel

Hi, Now we have established what audio chipset you have it appears to be an ongoing saga, courtesy of Intel once more! (as if Meltdown and Spectre weren't enough!):

https://askubuntu.com/questions/854535/ ... untu-16-04.

All I can suggest in the meantime is refer to Wolfman's guides on Audio on earlier editions of Zorin to see if that helps (the packages exist and I have made an assumption that you have done a system update after installing (ensuring that your software sources are from 'Main Server' and not your country's server).

Look in Wolfman's post install guide with specific reference to Audio here:

viewtopic.php?f=6&t=9785&p=48475#p48475

Swarfendor437, you're awesome. Thank you for this and all the help.

Respectfully~
Funk