[RESOLVED] ZorinOs 12.4 freezes at random

Installed ZorinOS 12.4 only problem to be had is the os freezes at random. Any ideas how to fix this issue?

Could you give us some information about your installation and your kit please?:

viewtopic.php?f=5&t=5449

Hp 15-f272wm (energy start)
Intel® Pentium(R) CPU N3540 @ 2.16GHz × 4
Intel® Bay Trail
Realtek RTL8723BE/RTL8188EE
HGST HTS545050A7

Zorin Os 12.4 is only OS installed

let me know if anymore info is needed

could this help?
update-initramfs: Generating /boot/initrd.img-4.15.0-33-generic
W: Possible missing firmware /lib/firmware/i915/kbl_guc_ver9_14.bin for module i915
W: Possible missing firmware /lib/firmware/i915/bxt_guc_ver8_7.bin for module i915

I wonder if you need to install the Intel microcode - please read the linked thread in its entirety before pursuing action stated therein:

https://askubuntu.com/questions/761706/ ... g-randomly

completed what was suggested has frozen yet.
what is your take on this output from terminal?

michael@michael-HP-15-Notebook-PC:~$ dpkg --list intel-microcode
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
ii intel-microcod 3.20180807a. amd64 Processor microcode firmware for

Hi

your intel chip is a bad coin

an updated BIOS might help. some manufacturers made fixes there related to freeze issues.
the other thing I can think of are heating problems of your gear (unlike)

can you tell when it occurs. is it a matter of freeze during the play of videos in chrome?

+++

From your last post it looks like some of the text/report output is incomplete?

zorinantwerp
it never happens when i play videos in chrome. how do you update the bios when the update file is .exe? a set of simplified instructions would be helpful as not wanting to kill my laptop,

hildingjustin` wrote:zorinantwerp
it never happens when i play videos in chrome. how do you update the bios when the update file is .exe? a set of simplified instructions would be helpful as not wanting to kill my laptop,

Not for the faint-hearted. Be sure to read this and any other links very carefully. What you decide to do in the end is ENTIRELY YOUR DECISION AND RESPONSIBILITY!

https://ubuntuforums.org/showthread.php?t=318789

Which was linked to from here:

https://askubuntu.com/questions/25129/u ... inux#25130

Hi

I share you concern. providing flashing bios is a matter for the manufacturer. you can see the quality of HP support service.

Code:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/How-do-I-update-the-BIOS-in-Linux/td-p/6498633

I would not touch bios outside windows.

hope swarfendor437 can come with procedure to update firmware drivers?

+++

my message was crossed with the one of Swarfendor437

Tweaked a few settings and has thus stopped happening. also think the last updates helped resolve

Hi ildingjustin`

glad to hear about you having success. well done

I will close this call right now