NO touchpad & WiFi working. Need help.

The touchpad doesnt work no matter what i've tried so far.

The WiFi can recognise my network but when I try to connect, it doesnt. Some times it seems connected but there is no internet. Wired works great tho.

I have installed the 12.4v core, on my laptop.
I have tried everything availiable in this forum and on other forums.
Can you help me out? (Im quite new in Linux systems.)
If you need any more info let me know!

Thank you guys!

Hi dio

can you give name and specifications of your laptop please

+++

zorinantwerp wrote:Hi dio

can you give name and specifications of your laptop please

+++

It's not a well known brand type of laptop. It's from a vendor that sells rebranded electronics.
It ran windows 10 out from the factory. It's this https://www.veropc.gr/product_details.asp?productid=249-94-VRNK146R4

Hi dio

interesting gear
for first step I would suggest - if you have an ethernet connection on your laptop then connect it by a cable with your modem and see if you get access to the internet

please revert with outcome

+++

Sure. It works great as wired and I have access to the net.

dio wrote:I have tried everything availiable in this forum and on other forums.

Dio, can you recall details of what you have tried so far? If you have tried everything suggested on several forums, that suggests a less common cause, but it still may be something quite simple like connecting wired to the nest and typing in terminal

Code:

sudo apt install linux-generic

followed up with rebooting.
If folks can eliminate what you have already tried, it may help point you in the right direction.

Code:

sudo apt install linux-generic

E: Could not get lock var/lib/dpkg/ - open (11: Resource temporarily unavailiable)
E: Unable to lock administration directory (/var/lib/dpkg/), is another process using it?

Dio, can you recall details of what you have tried so far?

Ive tried tweak tools. Edited grub, downloaded mouse and keybord app, tried to press Fn and F2 (it has a no mouse icon), re install zorin. Installed older version. Installed Ubuntu. Installed mint, Got back to latest Zorin.
Still nothing.
Touchpad is not working neither the wifi.

Please open a terminal (Menu | Utilities | Terminal) and enter:

Code:

lspci

Please post back the results. This will help to identify your hardware components.

Sure thing.

00:00.0 Host bridge: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series Host Bridge (rev 0b)
00:00.1 Signal processing controller: Intel Corporation Device 5a8c (rev 0b)
00:02.0 VGA compatible controller: Intel Corporation Device 5a85 (rev 0b)
00:0e.0 Audio device: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series Audio Cluster (rev 0b)
00:0f.0 Communication controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series Trusted Execution Engine (rev 0b)
00:12.0 SATA controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series SATA AHCI Controller (rev 0b)
00:15.0 USB controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series USB xHCI (rev 0b)
00:16.0 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series I2C Controller #1 (rev 0b)
00:16.1 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series I2C Controller #2 (rev 0b)
00:16.2 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series I2C Controller #3 (rev 0b)
00:16.3 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series I2C Controller #4 (rev 0b)
00:17.0 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series I2C Controller #5 (rev 0b)
00:17.1 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series I2C Controller #6 (rev 0b)
00:17.2 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series I2C Controller #7 (rev 0b)
00:17.3 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series I2C Controller #8 (rev 0b)
00:18.0 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series HSUART Controller #1 (rev 0b)
00:18.1 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series HSUART Controller #2 (rev 0b)
00:18.2 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series HSUART Controller #3 (rev 0b)
00:18.3 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series HSUART Controller #4 (rev 0b)
00:19.0 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series SPI Controller #1 (rev 0b)
00:19.1 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series SPI Controller #2 (rev 0b)
00:19.2 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series SPI Controller #3 (rev 0b)
00:1c.0 SD Host controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series eMMC Controller (rev 0b)
00:1f.0 ISA bridge: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series Low Pin Count Interface (rev 0b)
00:1f.1 SMBus: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series SMBus Controller (rev 0b)

Uh oh!

00:1c.0 SD Host controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series eMMC Controller (rev 0b)

eMMC machines will never work with GNU/Linux - and once anything goes on those rigs you can't replace anything - or even upgrade. You need to invest in a proper notebook, even a second hand one. eMMC should have been consigned to the design bin along with Chrome Books. Sorry friend.

viewtopic.php?f=4&t=14108

Dio, I am a newcomer to Linux O.S', as well and as such am not experienced or knowledgeable as the others- However, having very recently installed Zorin and had to resolve many issues, much of it is still fresh in my mind.
Swarfendors post about eMMC is not to be dismissed and take confidence in anything he and Zorinantwerp post.

dio wrote:

Code:

sudo apt install linux-generic

E: Could not get lock var/lib/dpkg/ - open (11: Resource temporarily unavailiable)
E: Unable to lock administration directory (/var/lib/dpkg/), is another process using it?

This usually happens if you have more than one software installer running at once. Only one can process at a time. If you have "Software Center" running and then operate an installation using terminal, the terminal interface will give that message. Closing Software Center (Or Synaptic if you downloaded and installed that already) will resolve that.
I wonder if you can try some of those "fixes" a second time with only your terminal running and nothing else.

dio wrote:tried to press Fn and F2 (it has a no mouse icon), re install zorin.

Swarfendor taught this one; hold down the Left Shift key at boot up with Zorin in order to enter into boot rescue rather than trying F1 or F2. For future reference; I wish I had known this sooner.

Well, thank you guys for your help. So that's a NO linux for me.

Sadly yes - please try and save some money and trade in your eMMC for a superior machine.