[SOLVED] Downloading Photos

I have a Samsung Galaxy J7 phone and I am wanting to download photos from the phone to the program Shotwell. Shotwell seams to recognize the phone but when I try to import the photos I get this message "Unable to fetch previews from camera. Could not claim the USB device (-53)". What am I doing wrong?

Thanks

How are you trying to connect? I have a OP 3T and I usually connect with USB C cable to USB port on PC, then tap the USB notification and change it from 'charging' to 'file transfer' - I usually prefer that method but there is also an option to transfer photos (mtp I think) - this should transfer your photos to your Photos folder then manage your photos with Shotwell AFTER transfer.

I have a USB cord that goes from the charging port on the phone to a USB port on the computer. I turned on my phone and selected "camera". I opened "shotwell". A screen with "starting import, please wait". I waited a good five minutes and no pictures showed up. I got a note saying I had to enable a "preference". I picked under Library location" "import photos to:" "library" and was just about to tell you no pictures and they started showing up. They are still there. Hopefully I can duplicate the situation in the future. Thanks for the help!

Can we mark this thread as [RESOLVED]?

Please tell me how to do that and I will be happy to.
Thanks.

Go to your fist post in this thread, click the edit post box (top right) put (SOLVED) in front of the original Subject i.e. (SOLVED) Re: Downloading Photos. Click "submit" and hey presto, solved thread.

Thanks!

It helps if you leave the subject in the OP! Just in case other users are having similar issues.