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Old Zorin Forum archive → Help and Support

Zorin OS 15 Lite Power Off and Restart nor working

arfa

Fri Nov 29, 2019 2:12:42 pm

Hi
I am having a restart and power off issue with Zorin OS 15 Lite which has received rave reviews in the media.
My system is a ASUS X50RLseries Laptop with ATI radeon Xpress 1100 Graphics. When I run the 32 bit OS from the installation USB and after testing I shut down or restart the Laptop does exactly as it should that is to say it shuts down or restarts perfectly. However after I install the OS to the disk when I either shut down or restart - the laptop just freezes and will not power off or restart.
I find it stange that the power off and restart work perfectly when I try the OS from the USB stick but fails to work after I install the system.
I have tried numerous fixes from forums and reinstalled numerous times but all to no avail.
I must point out that Linux mint installed on this laptop power off and restart work perfectly OK as do previous versions of Zorin OS which sadly I have removed now
I am 77 years old and fairly new to Linux so please take this into consideration in your reply
Can you please help
arfa
Arthur Howard

Swarfendor437

Fri Nov 29, 2019 7:27:48 pm

Hi Arthur,

Can I ask if you updated the system after you installed it? ;) :D

arfa

Wed Dec 04, 2019 4:07:32 pm

Sorry for delay. Yes I did update the system and again today but still the same, Will not shut down or restart

Swarfendor437

Wed Dec 04, 2019 8:30:47 pm

Hi Arthur, no worries about the delay. When you next boot up can you please try and hold down the left shift key during boot to show GRUB (Boot menu). Now press E on your keyboard to edit the boot parameters. There should be a prompt on the GRUB screen as to what to press. When you get there, edit the line that starts with:

linux /boot/vmlinuz-5.0.0-37-generic root=UUID ... [and ends with ...] $vt_handoff - add a space at the end here, then add the text below (just to be clear, all you are entering is acpi=noirq :

Code:
acpi=noirq


Press enter when done, then enter once more to boot.

Let us know if this worked.

Another possibility is that your machine may be in need of a BIOS update but let's see if the potential solution works for you.

[source: https://askubuntu.com/questions/632591/ ... just-halts

arfa

Thu Dec 05, 2019 4:03:13 pm

Thanks for your help. My system is dual boot. I followed your instructions pressed E and added acpi=noirq. I could not see any option to save but followed the instruction to press F10 to boot. Unfortunately this did not solve the issue. I did change the etc/default/grub file by running sudo thunar and used the default text editor to make this change
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash = acpi=off" and then did sudo update-grub. Now when I select power off the laptop does power off but when I select restart the laptop powers off. Is there something else I can do to make restart work???
I believe the BIOS is up to date but the laptop is quite old. Thanks again for your assistance

Swarfendor437

Fri Dec 06, 2019 12:08:30 am

Hi arfa, Can you please visit the Asus website and see if they list A IOS version newer than the one you have installed?

arfa

Fri Dec 06, 2019 7:11:31 pm

Thanks again - have installed updated BIOS with the very latest update although my version was 210 and the update was 211 which was to fix something with the Brazilian keyboard but worth a try and I have reinstalled Zorin OS 15 LIte and made sure I have all the updates but sadly still no joy. Is it worth pursuing as it is an old laptop and Linux Mint works OK on it. Maybe a future update to Zorin will fix the issue

Swarfendor437

Fri Dec 06, 2019 8:31:44 pm

Hi arfa, Do you happen to know which kernel version is present in Mint? If it's a lower kernel than Zorin Lite you might be able to downgrade it?

arfa

Fri Dec 06, 2019 9:05:26 pm

Hi using uname -r it shows 4.4.0-119-generic. Incidentally I have tried on another laptop and I do not have the restart power off issue so it is definitely related to the ASUS X50RL