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Old Zorin Forum archive → Help and Support

HP Envy 17 "Bang and Olufsen" sound seems not working

jarkky

Tue Mar 17, 2020 4:02:52 pm

It seems that for some reason the system "sudo apt autoremove" removed the sound drivers and I can't find how to get them back...
Screenshot from 2020-03-17 18-32-03.png
No driver



If I installed some older libraries it happened that "autoremove" is doing bad things:

jari@jari-ENVY17:~$ sudo apt-get install libcurl3 -y
[sudo] password for jari:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
clamav-base libllvm3.9 libtext-csv-perl libtext-csv-xs-perl libtfm1
Use 'sudo apt autoremove' to remove them.
The following packages will be REMOVED:
libcurl4 sky
The following NEW packages will be installed:
libcurl3
0 upgraded, 1 newly installed, 2 to remove and 0 not upgraded.
Need to get 0 B/214 kB of archives.
After this operation, 13.6 MB disk space will be freed.
(Reading database ... 392765 files and directories currently installed.)
Removing sky (2.1.7520-1ubuntu+bionic) ...
Removing libcurl4:amd64 (7.58.0-2ubuntu3.8) ...
Selecting previously unselected package libcurl3:amd64.
(Reading database ... 392708 files and directories currently installed.)
Preparing to unpack .../libcurl3_7.58.0-2ubuntu2_amd64.deb ...
Unpacking libcurl3:amd64 (7.58.0-2ubuntu2) ...
Setting up libcurl3:amd64 (7.58.0-2ubuntu2) ...
Processing triggers for gnome-menus (3.13.3-11ubuntu1.1) ...
Processing triggers for mime-support (3.60ubuntu1) ...
Processing triggers for desktop-file-utils (0.23-1ubuntu3.18.04.2+zorin1) ...
Processing triggers for libc-bin (2.28-0ubuntu1+zorin4) ...

Swarfendor437

Tue Mar 17, 2020 8:56:34 pm

libcurl4 is easy enough to reinstall using Synaptic Package Manager:

libcurl4.jpg


But I could not find 'sky' :?:

As for the speakers - don't know if the fixes here are relevant but you could give it a try?:

https://askubuntu.com/questions/899021/ ... hp-laptops

Aravisian

Tue Mar 17, 2020 10:14:51 pm

jarkky wrote:It seems that for some reason the system "sudo apt autoremove" removed the sound drivers and I can't find how to get them back...
Screenshot from 2020-03-17 18-32-03.png



If I installed some older libraries it happened that "autoremove" is doing bad things:

jari@jari-ENVY17:~$ sudo apt-get install libcurl3 -y
[sudo] password for jari:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
clamav-base libllvm3.9 libtext-csv-perl libtext-csv-xs-perl libtfm1
Use 'sudo apt autoremove' to remove them.
The following packages will be REMOVED:
libcurl4 sky
The following NEW packages will be installed:
libcurl3
0 upgraded, 1 newly installed, 2 to remove and 0 not upgraded.
Need to get 0 B/214 kB of archives.
After this operation, 13.6 MB disk space will be freed.
(Reading database ... 392765 files and directories currently installed.)
Removing sky (2.1.7520-1ubuntu+bionic) ...
Removing libcurl4:amd64 (7.58.0-2ubuntu3.8) ...
Selecting previously unselected package libcurl3:amd64.
(Reading database ... 392708 files and directories currently installed.)
Preparing to unpack .../libcurl3_7.58.0-2ubuntu2_amd64.deb ...
Unpacking libcurl3:amd64 (7.58.0-2ubuntu2) ...
Setting up libcurl3:amd64 (7.58.0-2ubuntu2) ...
Processing triggers for gnome-menus (3.13.3-11ubuntu1.1) ...
Processing triggers for mime-support (3.60ubuntu1) ...
Processing triggers for desktop-file-utils (0.23-1ubuntu3.18.04.2+zorin1) ...
Processing triggers for libc-bin (2.28-0ubuntu1+zorin4) ...

This looks to me like a Double-whammy
When you move to install something, including dependencies but not enough dependencies are met OR if a dependency is not in the repository, it will Remove the original package instead of installing it when you run "install".
The double portion comes from that anything you move to install that is Not Set to manually installed can be removed with Autoremove.
A good practice is to set programs you want to ensure are not removed to manually installed.

To start, check for the package and dependencies you need on the website pckgs.org. Download and install each using "sudo dpkg -i >package name>" installing any dependencies the terminal lists as you go.
You then can use the apt-mark command to set to manually installed with "sudo apt-mark manual <package name>" preventing Autoremove from removing those packages (You can still remove them manually in the normal fashion). If you want to revert, use "sudo apt-mark auto <package name>."
You can also use apt-mark showauto and apt-mark showmanual to see a list of what is listed as each.

jarkky

Thu Mar 19, 2020 1:16:47 pm

I tried this, but I can not get it working again. The driver is possibly not coming back by itself.
It can be double whammy or whatever.

jari@jari-ENVY17:~$ lspci -v | grep -i audio
00:1f.3 Multimedia audio controller: Intel Corporation Device 9dc8 (rev 30)
It looks it finds the audio controller by the lspci, but it is not enabled somehow.

jari@jari-ENVY17:~$ amixer
amixer: Mixer attach default error: No such file or directory

There seems not to be found the input/output device any more (in windows10 mode the sound was working):
Screenshot from 2020-03-27 02-10-22.png
dummy


This is possibly related to the system update also, since in ZorinOS15.0 this worked and now with ZorinOS15.2 it does not seem to work.

The below specifications show that is it possible that it selects the NVIDIA "virtual sound driver", then no sound?
HP-SPECFICATIONS1.png
HPSPEC