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Struggling to Connect a Bluetooth Mouse

ace421

Tue May 05, 2020 7:17:08 pm

Hello, I'm new to linux and just installed Zorin OS yesterday. I'm having trouble connect my Microsoft Surface Mobile Mouse. I tried several different methods and while I feel like I'm getting closer, I still haven't succeeded. By the way, I am using a Dell Prescision M3800 laptop and am dual booting with Windows 10.

Here is what I have tried so far:

1. https://www.youtube.com/watch?v=J-6yq5RMFqA
2. https://ubuntuforums.org/showthread.php?t=2390542
3. [I tried the answer by written by anonymous2] https://askubuntu.com/questions/776806/ ... untu-16-04
4. [I tried the code below] https://askubuntu.com/questions/1036195 ... ect=1&lq=1

sudo add-apt-repository ppa:bluetooth/bluez
sudo apt-get update

Initially, my computer did not even recognize the Bluetooth device. However, now after trying the above steps, it recognizes and connects to it but immediately disconnects. Specifically, when I use bluetoothctl in the Terminal, it connects mometarily disconnects. Here is what I am seeing in the Terminal when I try to pair, connect, trust, and then connect again (as recommended in the YouTube tutorial:

[bluetooth]# pair fb:9d:a5:b1:af:3e
Attempting to pair with FB:9D:A5:B1:AF:3E

\\ If I wait a while, nothing happens. But when I move my mouse, I see this.
[CHG] Device FB:9D:A5:B1:AF:3E Connected: yes
Failed to pair: org.bluez.Error.AuthenticationFailed
[CHG] Device FB:9D:A5:B1:AF:3E Connected: no
[CHG] Device FB:9D:A5:B1:AF:3E Connected: yes
[DEL] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0008
00001801-0000-1000-8000-00805f9b34fb
Generic Attribute Profile
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000a
00002a29-0000-1000-8000-00805f9b34fb
Manufacturer Name String
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000c
00002a25-0000-1000-8000-00805f9b34fb
Serial Number String
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000e
00002a26-0000-1000-8000-00805f9b34fb
Firmware Revision String
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char0010
00002a50-0000-1000-8000-00805f9b34fb
PnP ID
[DEL] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009
0000180a-0000-1000-8000-00805f9b34fb
Device Information
[CHG] Device FB:9D:A5:B1:AF:3E Connected: no

\\ After that, I tried to connect even though it said the pairing failed.
[bluetooth]# connect fb:9d:a5:b1:af:3e
Attempting to connect to fb:9d:a5:b1:af:3e

\\ Again, even if I wait a while, nothing happens. I have to move my mouse for something to happen.
[DEL] Device 5C:AD:FD:2D:B0:74 5C-AD-FD-2D-B0-74
[DEL] Device 64:85:AD:89:9A:02 64-85-AD-89-9A-02
[DEL] Device 53:7D:24:35:C1:75 53-7D-24-35-C1-75
[DEL] Device 4A:E9:F3:1E:0F:26 4A-E9-F3-1E-0F-26
[DEL] Device 6B:FC:AB:F2:85:C2 6B-FC-AB-F2-85-C2
[DEL] Device 57:25:F6:E8:06:98 57-25-F6-E8-06-98
[DEL] Device 76:1E:75:50:22:24 76-1E-75-50-22-24
[DEL] Device 65:85:3D:9B:E4:68 65-85-3D-9B-E4-68
[DEL] Device 08:EB:ED:89:A9:E0 NS-SPBTWAVE2
[DEL] Device 73:27:81:73:DE:7A 73-27-81-73-DE-7A
[DEL] Device B0:68:E6:1E:BC:36 Bedroom TV
[DEL] Device 57:2A:C8:25:20:A9 57-2A-C8-25-20-A9
[DEL] Device F4:F9:51:BD:58:9C F4-F9-51-BD-58-9C
[DEL] Device 69:68:B7:88:82:56 69-68-B7-88-82-56
[DEL] Device 50:F6:8E:62:C7:6F 50-F6-8E-62-C7-6F
[DEL] Device 03:8E:DB:27:82:DD 03-8E-DB-27-82-DD
[CHG] Device FB:9D:A5:B1:AF:3E Connected: yes
Connection successful
[NEW] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0008
00001801-0000-1000-8000-00805f9b34fb
Generic Attribute Profile
[NEW] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009
0000180a-0000-1000-8000-00805f9b34fb
Device Information
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000a
00002a29-0000-1000-8000-00805f9b34fb
Manufacturer Name String
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000c
00002a25-0000-1000-8000-00805f9b34fb
Serial Number String
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000e
00002a26-0000-1000-8000-00805f9b34fb
Firmware Revision String
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char0010
00002a50-0000-1000-8000-00805f9b34fb
PnP ID
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 00001800-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 00001801-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 0000180a-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 0000180f-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 00001812-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E ServicesResolved: yes
[CHG] Device FB:9D:A5:B1:AF:3E ServicesResolved: no
[CHG] Device FB:9D:A5:B1:AF:3E Connected: no
[CHG] Device FB:9D:A5:B1:AF:3E Connected: yes
[CHG] Device FB:9D:A5:B1:AF:3E Connected: no
[CHG] Device FB:9D:A5:B1:AF:3E Connected: yes
[DEL] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0008
00001801-0000-1000-8000-00805f9b34fb
Generic Attribute Profile
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000a
00002a29-0000-1000-8000-00805f9b34fb
Manufacturer Name String
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000c
00002a25-0000-1000-8000-00805f9b34fb
Serial Number String
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000e
00002a26-0000-1000-8000-00805f9b34fb
Firmware Revision String
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char0010
00002a50-0000-1000-8000-00805f9b34fb
PnP ID
[DEL] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009
0000180a-0000-1000-8000-00805f9b34fb
Device Information
[CHG] Device FB:9D:A5:B1:AF:3E Connected: yes
[NEW] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0008
00001801-0000-1000-8000-00805f9b34fb
Generic Attribute Profile
[NEW] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009
0000180a-0000-1000-8000-00805f9b34fb
Device Information
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000a
00002a29-0000-1000-8000-00805f9b34fb
Manufacturer Name String
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000c
00002a25-0000-1000-8000-00805f9b34fb
Serial Number String
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000e
00002a26-0000-1000-8000-00805f9b34fb
Firmware Revision String
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char0010
00002a50-0000-1000-8000-00805f9b34fb
PnP ID
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 00001800-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 00001801-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 0000180a-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 0000180f-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 00001812-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E ServicesResolved: yes
[CHG] Device FB:9D:A5:B1:AF:3E ServicesResolved: no
[CHG] Device FB:9D:A5:B1:AF:3E Connected: no
[CHG] Device FB:9D:A5:B1:AF:3E Connected: yes
[DEL] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0008
00001801-0000-1000-8000-00805f9b34fb
Generic Attribute Profile
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000a
00002a29-0000-1000-8000-00805f9b34fb
Manufacturer Name String
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000c
00002a25-0000-1000-8000-00805f9b34fb
Serial Number String
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000e
00002a26-0000-1000-8000-00805f9b34fb
Firmware Revision String
[DEL] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char0010
00002a50-0000-1000-8000-00805f9b34fb
PnP ID
[DEL] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009
0000180a-0000-1000-8000-00805f9b34fb
Device Information
[CHG] Device FB:9D:A5:B1:AF:3E Connected: no

\\ Now I try to trust it, which it does automatically. I don't need to move my mouse this time.
[bluetooth]# trust fb:9d:a5:b1:af:3e
Changing FB:9D:A5:B1:AF:3E trust succeeded
[CHG] Device FB:9D:A5:B1:AF:3E Connected: yes
[NEW] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0008
00001801-0000-1000-8000-00805f9b34fb
Generic Attribute Profile
[NEW] Primary Service
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009
0000180a-0000-1000-8000-00805f9b34fb
Device Information
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000a
00002a29-0000-1000-8000-00805f9b34fb
Manufacturer Name String
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000c
00002a25-0000-1000-8000-00805f9b34fb
Serial Number String
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char000e
00002a26-0000-1000-8000-00805f9b34fb
Firmware Revision String
[NEW] Characteristic
/org/bluez/hci0/dev_FB_9D_A5_B1_AF_3E/service0009/char0010
00002a50-0000-1000-8000-00805f9b34fb
PnP ID
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 00001800-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 00001801-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 0000180a-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 0000180f-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E UUIDs: 00001812-0000-1000-8000-00805f9b34fb
[CHG] Device FB:9D:A5:B1:AF:3E ServicesResolved: yes
[CHG] Device FB:9D:A5:B1:AF:3E ServicesResolved: no
[CHG] Device FB:9D:A5:B1:AF:3E Connected: no

Regardless, it goes back to the same cycle of connecting and disconnecting. Any help would be greatly appreciated!

Swarfendor437

Tue May 05, 2020 7:34:45 pm