(SOLVED) Recovery mode doesn't work

Hello all. If you know me, I am running Mint 13 (I ask questions here because of the professionalism of the people on this site). I also have a dual boot to Zorin 6. In Mint, I had an issue with the update manager. When I went to update, it gave me an untrusted source error concerning "libterm-readkey-perl error" In the terminal it had this "GPG error: http://dl.google.com stable Release: The following signatures were invalid: BADSIG A040830F7FAC5991 Google, Inc. Linux Package Signing Key <linux-packages-keymaster@google.com>". I searched that error and used the solution on this page: http://stackoverflow.com/questions/1305 ... led-heroku That seemed to fix my problem. Note: I did try the solution here of "sudo apt-get update" and sudo apt-get update-dist" first to no avail until I did the previous mentioned trick. I used those again and they worked. After the install, I noticed my teamviewer icon was gone from my internet menu. This and Google earth seem to disappear at random during some updates and I have to reinstall them. I keep the .deb files handy in my download folder. So, I did the normal reinstall using gdeb. During the install, I noticed it removed my google earth program. . No biggie, I thought. I'll reinstall it too. However, the installation failed with this error.
Setting up install-info (4.13a.dfsg.1-8ubuntu2) ...
/var/lib/dpkg/info/install-info.postinst: 32: /var/lib/dpkg/info/install-info.postinst: update-info-dir: not found
dpkg: error processing install-info (--configure):
subprocess installed post-installation script returned error exit status 127
Errors were encountered while processing:
install-info
Error in function:
SystemError: E:Sub-process /usr/bin/dpkg returned an error code (1)

See also the attachment labled screenshot 12
I tried the updated teamviewer from their website. Same problem. I tried to reinstall google earth. Same thing. I then decided to try recovery mode. It is in the grub menu, and I have used it before. But it gave me an error claiming it didn't exist. Sorry, I didn't get the actual message. I can write it down if needed. Thanks for your help!

Hi,

firstly try changing your software sources download location (switch to a different download server) and refresh the software list in Synaptic once done and try updating agian.

You can also try running "DPKG" per this guide:

viewtopic.php?f=5&t=2247

Let us know how you get on.

Regards Wolfman

I will try the source change. Currently, I am unable to run dpkg because I am unable to access recovery mode.

Hi,

another thought and I also say sorry because I told you to run DPKG which you can't because the recovery menu won't work!!.

Did you burn an ISO disk for your installation media and did you read this announcement!!??:

viewtopic.php?f=5&t=4771

Let us know how you get on with the sources location change thingy.

Regards Wolfman

This install is approaching it's 1 year mark. this was my first install, and I used an USB to do it. I switched the sources, but nothing seems to have changed. My synaptic isn't working either. I tried purging and reinstalling synaptic via terminal with no luck. If you notice, my system name is missing in the terminal. Copied directly from terminal:
$ sudo apt-get --purge remove synaptic
[sudo] password for derek:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
bluez-alsa:i386 libsdl-ttf2.0-0:i386 libdpkg-perl libgconf-2-4:i386
libatk1.0-0:i386 libstdc++5:i386 ia32-libs-multiarch:i386 ttf-umefont
libqt4-declarative:i386 libgail18:i386 libao-common libqt4-qt3support:i386
libunistring0:i386 libcupsimage2:i386 libidn11:i386 libnss3:i386
libcaca0:i386 gtk2-engines:i386 libgudev-1.0-0:i386 libcairo-gobject2:i386
libavc1394-0:i386 libalgorithm-merge-perl ia32-libs libaio1:i386 g++-4.6
odbcinst1debian2:i386 libqt4-test:i386 libqt4-script:i386
libqt4-designer:i386 libsdl-mixer1.2:i386 libqt4-network:i386
libqt4-dbus:i386 libcap2:i386 libproxy1:i386 ibus-gtk:i386
libdbus-glib-1-2:i386 libtdb1:i386 libspeex1:i386 libalgorithm-diff-xs-perl
po-debconf libgomp1:i386 libibus-1.0-0:i386 libcairo2:i386 g++
libcanberra-gtk-module:i386 libcanberra0:i386 intltool-debian
gtk2-engines-murrine:i386 libwavpack1:i386 libqt4-opengl:i386
libsoup-gnome2.4-1:i386 libmysqlclient18:i386
gstreamer0.10-plugins-good:i386 libqt4-xmlpatterns:i386 librsvg2-common:i386
libdatrie1:i386 libiec61883-0:i386 libgdk-pixbuf2.0-0:i386
libsdl-image1.2:i386 wine-gecko1.8 wine-gecko1.8:i386 wine-gecko1.9
wine-gecko1.9:i386 libpixman-1-0:i386 libsdl1.2debian:i386 libxaw7:i386
libgdbm3:i386 libcurl3:i386 libqtcore4:i386 libesd0:i386 libmikmod2:i386
libxft2:i386 libcroco3:i386 libpulse-mainloop-glib0:i386 libaa1:i386
libstdc++6-4.6-dev libthai0:i386 libao4:i386 pax libxmu6:i386
libcanberra-gtk0:i386 libvorbisfile3:i386 libqt4-sql:i386 libqt4-svg:i386
libgail-common:i386 libraw1394-11:i386 libnspr4:i386 libshout3:i386
libdv4:i386 libqt4-xml:i386 gstreamer0.10-x:i386 libgettextpo0:i386
libxss1:i386 libsdl-net1.2:i386 libjasper1:i386 libgnome-keyring0:i386
libxtst6:i386 gtk2-engines-pixbuf:i386 libqtgui4:i386 libtag1c2a:i386
librsvg2-2:i386 ttf-unfonts-core libmad0:i386 gtk2-engines-oxygen:i386
html2text lib32z1 xaw3dg:i386 libpango1.0-0:i386 libpulsedsp:i386
libalgorithm-diff-perl libqt4-sql-mysql:i386 libxcb-render0:i386
libodbc1:i386 libqt4-scripttools:i386 librtmp0:i386 libqtwebkit4:i386
libmail-sendmail-perl libxp6:i386 libaudio2:i386 libxcb-shm0:i386
libxv1:i386 ncurses-term libsys-hostname-long-perl libmng1:i386
libgtk2.0-0:i386 glib-networking:i386 libsoup2.4-1:i386 libtag1-vanilla:i386
libaudiofile1:i386
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
libqt4-sql-mysql
The following packages will be REMOVED:
aptoncd* apturl* mintupdate* mintwelcome* synaptic*
The following NEW packages will be installed:
libqt4-sql-mysql
0 upgraded, 1 newly installed, 5 to remove and 1 not upgraded.
1 not fully installed or removed.
Need to get 30.0 kB of archives.
After this operation, 10.2 MB disk space will be freed.
Do you want to continue [Y/n]? y
Get:1 http://archive.ubuntu.com/ubuntu/ precise-updates/main libqt4-sql-mysql amd64 4:4.8.1-0ubuntu4.4 [30.0 kB]
Fetched 30.0 kB in 0s (80.1 kB/s)
Setting up install-info (4.13a.dfsg.1-8ubuntu2) ...
/var/lib/dpkg/info/install-info.postinst: 32: /var/lib/dpkg/info/install-info.postinst: update-info-dir: not found
dpkg: error processing install-info (--configure):
subprocess installed post-installation script returned error exit status 127
No apport report written because MaxReports is reached already
Errors were encountered while processing:
install-info
E: Sub-process /usr/bin/dpkg returned an error code (1)
$ sudo apt-get install synaptic
Reading package lists... Done
Building dependency tree
Reading state information... Done
synaptic is already the newest version.
The following packages were automatically installed and are no longer required:
bluez-alsa:i386 libsdl-ttf2.0-0:i386 libdpkg-perl libgconf-2-4:i386
libatk1.0-0:i386 libstdc++5:i386 ia32-libs-multiarch:i386 ttf-umefont
libqt4-declarative:i386 libgail18:i386 libao-common libqt4-qt3support:i386
libunistring0:i386 libcupsimage2:i386 libidn11:i386 libnss3:i386
libcaca0:i386 gtk2-engines:i386 libgudev-1.0-0:i386 libcairo-gobject2:i386
libavc1394-0:i386 libalgorithm-merge-perl ia32-libs libaio1:i386 g++-4.6
odbcinst1debian2:i386 libqt4-test:i386 libqt4-script:i386
libqt4-designer:i386 libsdl-mixer1.2:i386 libqt4-network:i386
libqt4-dbus:i386 libcap2:i386 libproxy1:i386 ibus-gtk:i386
libdbus-glib-1-2:i386 libtdb1:i386 libspeex1:i386 libalgorithm-diff-xs-perl
po-debconf libgomp1:i386 libibus-1.0-0:i386 libcairo2:i386 g++
libcanberra-gtk-module:i386 libcanberra0:i386 intltool-debian
gtk2-engines-murrine:i386 libwavpack1:i386 libqt4-opengl:i386
libsoup-gnome2.4-1:i386 libmysqlclient18:i386
gstreamer0.10-plugins-good:i386 libqt4-xmlpatterns:i386 librsvg2-common:i386
libdatrie1:i386 libiec61883-0:i386 libgdk-pixbuf2.0-0:i386
libsdl-image1.2:i386 wine-gecko1.8 wine-gecko1.8:i386 wine-gecko1.9
wine-gecko1.9:i386 libpixman-1-0:i386 libsdl1.2debian:i386 libxaw7:i386
libgdbm3:i386 libcurl3:i386 libqtcore4:i386 libesd0:i386 libmikmod2:i386
libxft2:i386 libcroco3:i386 libpulse-mainloop-glib0:i386 libaa1:i386
libstdc++6-4.6-dev libthai0:i386 libao4:i386 pax libxmu6:i386
libcanberra-gtk0:i386 libvorbisfile3:i386 libqt4-sql:i386 libqt4-svg:i386
libgail-common:i386 libraw1394-11:i386 libnspr4:i386 libshout3:i386
libdv4:i386 libqt4-xml:i386 gstreamer0.10-x:i386 libgettextpo0:i386
libxss1:i386 libsdl-net1.2:i386 libjasper1:i386 libgnome-keyring0:i386
libxtst6:i386 gtk2-engines-pixbuf:i386 libqtgui4:i386 libtag1c2a:i386
librsvg2-2:i386 ttf-unfonts-core libmad0:i386 gtk2-engines-oxygen:i386
html2text lib32z1 xaw3dg:i386 libpango1.0-0:i386 libpulsedsp:i386
libalgorithm-diff-perl libqt4-sql-mysql:i386 libxcb-render0:i386
libodbc1:i386 libqt4-scripttools:i386 librtmp0:i386 libqtwebkit4:i386
libmail-sendmail-perl libxp6:i386 libaudio2:i386 libxcb-shm0:i386
libxv1:i386 ncurses-term libsys-hostname-long-perl libmng1:i386
libgtk2.0-0:i386 glib-networking:i386 libsoup2.4-1:i386 libtag1-vanilla:i386
libaudiofile1:i386
Use 'apt-get autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.
1 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Do you want to continue [Y/n]? y
Setting up install-info (4.13a.dfsg.1-8ubuntu2) ...
/var/lib/dpkg/info/install-info.postinst: 32: /var/lib/dpkg/info/install-info.postinst: update-info-dir: not found
dpkg: error processing install-info (--configure):
subprocess installed post-installation script returned error exit status 127
Errors were encountered while processing:
install-info
E: Sub-process /usr/bin/dpkg returned an error code (1)
$

Same error...
$ sudo apt-get upgrade
[sudo] password for derek:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages will be upgraded:
xserver-xorg-video-openchrome
1 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
1 not fully installed or removed.
Need to get 178 kB of archives.
After this operation, 0 B of additional disk space will be used.
Do you want to continue [Y/n]? y
Get:1 http://archive.ubuntu.com/ubuntu/ precise-updates/main xserver-xorg-video-openchrome amd64 1:0.2.904+svn1050-1ubuntu0.1 [178 kB]
Fetched 178 kB in 0s (206 kB/s)
Setting up install-info (4.13a.dfsg.1-8ubuntu2) ...
/var/lib/dpkg/info/install-info.postinst: 32: /var/lib/dpkg/info/install-info.postinst: update-info-dir: not found
dpkg: error processing install-info (--configure):
subprocess installed post-installation script returned error exit status 127
Errors were encountered while processing:
install-info
E: Sub-process /usr/bin/dpkg returned an error code (1)
$

Hi,

look here and the part about forcing an update first:

viewtopic.php?f=5&t=2247

Did you try running these commands in a terminal as well?:

sudo dpkg --configure -a

and:

sudo apt-get dist-upgrade

When you remove packages using the purge command, it can also take a shed load of things with it that you still need even though it tells you that you don't require them!, I advise you in the future just to use the "remove" command instead!!, an example:

sudo apt-get remove firefox

Let us know what happens.

Regards Wolfman

The force command did the same thing. Error.
Here is the --configure -a command:
$ sudo dpkg --configure -a
Setting up install-info (4.13a.dfsg.1-8ubuntu2) ...
/var/lib/dpkg/info/install-info.postinst: 32: /var/lib/dpkg/info/install-info.postinst: update-info-dir: not found
dpkg: error processing install-info (--configure):
subprocess installed post-installation script returned error exit status 127
Errors were encountered while processing:
install-info
$

Hi,

try changing your software download sources again to a completely different source if "Main" didn't work for you, you can also try this which is a slight variation of the "-f" command, try it and see it it works:

sudo apt-get -f install

And also:

sudo apt-get dist-upgrade -f

Let us know what happens.

Regards Wolfman

No love. Okay, I am reading this from the terminal. Always the same error.
Setting up install-info (4.13a.dfsg.1-8ubuntu2) ...
/var/lib/dpkg/info/install-info.postinst: 32: /var/lib/dpkg/info/install-info.postinst: update-info-dir: not found
dpkg: error processing install-info (--configure):
subprocess installed post-installation script returned error exit status 127
Errors were encountered while processing:
install-info
E: Sub-process /usr/bin/dpkg returned an error code (1)
Went into root. Pulled up /var/lin/dpkg/info and then selected install-info.postinst See screenshot:
Here is what the install-info.postinst file has:
#!/bin/sh -e
#
# postinst maintainer script for the Debian install-info package
#
# Copyright (C) 2009 Norbert Preining <preining@logic.at>.
#
# This file is free software; you can redistribute it and/or modify it
# under the terms of the GNU General Public License as published by the
# Free Software Foundation; either version 2 of the License, or (at your
# option) any later version.
#
# This file is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
# You should have received a copy of the GNU General Public License along
# with this program; if not, write to: The Free Software Foundation, Inc.,
# 59 Temple Place, Suite 330, Boston, MA 02111-1307, USA.
#
# On Debian GNU/Linux System you can find a copy of the GNU General Public
# License in "/usr/share/common-licenses/GPL".
#

umask 022

# we only have to call update-info-dir for configure, reconfigure, and
# triggered transitions. All others are simply ignored.

case $1 in
configure|reconfigure|triggered)
update-info-dir
;;
*)
;;
esac



# vim:set tabstop=4 expandtab: #
Was reading on the net about other dpkg problems with a certain file. They moved the file to trash (not delete) and then ran apt-get remove install-info.postinst, then run apt-get install install-info.postinst to reinstall. Here is a link: http://www.linuxquestions.org/questions ... ne-271118/ Would this be something to try? I may not have the commands correct. Feel free to help me on those, haha.

Hi,

I cannot put my finger on what is causing your problem, all I can suggest is that you do a fresh install and don't use the purge command ever again, never; never; never again!!.

Possibly someone else on the forum has an idea but I sadly don't!.

If you do re-install, you can keep your home intact by selecting the "Something Else" method when installing and you only select your root to be formatted but keep your home partition intact, you still have to set mount points for both partitions though!!.

Sorry I cannot be of more help!.

Regards Wolfman

The thing is, this all happened before the purge command.

Hi,

there is one further trick you can try, open Synaptic > Settings > Repositories and take out all the ticks except those for Ubuntu and close the page, click on Reload/Refresh > Mark All Upgrade > Apply and try updating again and restart your PC afterwards.

It may work and don't forget to reactivate the repo's again!.

Regards Wolfman

[url][/url]Found something!!!! Here:http://ubuntuforums.org/showthread.php?t=1578263 Basically, you run this code:
sudo mv /var/lib/dpkg/info/install-info.postinst /var/lib/dpkg/info/install-info.postinst.bad
Then, update. It took, where before nothing worked! I have reinstalled teamviewer and google earth. Gdeb package intaller now works as does software manager! I will shut down and restart to see if there are any changes or quirks. Will also try recovery mode now. Will update in a few minutes...

Wellllllllllll..... No logging back in. Good thing I partitioned my HD for two OS's. You'll be proud. I'm running Zorin right now... When attempting a boot into Mint I get a crazy error and my keyboard flashes. Something to do with no init file and kernal going into panic mode. So.... I need to do a reinstall following your guidelines?

Okay. I did a root based reinstall. Pretty much everything I had setup in mint is as it was before the crash. I had to do a couple of recovery mode boots to get everything going right. Is there anything else I should check, or will all my settings be the same? Synaptic appears normal as does the software sources. Pretty much solved from my end. Thanks wolfman. I dunno if there is a karma thing when they say 60 blue jewels or not since if they can actually be added, I cannot see them. Anyway you deserve 60 blue jewels!

Hi,

good to hear, hopefully the Gremlins have left the building!!.

I will mark this as solved!.

Running "Dpkg" from the recovery menu is normally one sure way of getting back an unstable system from the brink, that is really all I can recommend for now!!.

Regards Wolfman