This is a static archive of the old Zorin Forum.

The information below may be outdated. Visit the new Zorin Forum here ›

If you have registered on the old forum, you will need to create an account on the new forum.

Despite paying for ver 7 I cannot access help desk

Tucup

Wed Feb 19, 2014 9:36:46 pm

I have version 7 64, I would like to upgrade to zorin 8 ultimate but unsure if all my programs, tv, games etc will be lost. I tried to contact help desk but it refuses my name, password and email despite initially paying through the same one 6 months ago.....

I can not find a way to get Zorin help desk to address this and fix it for me...any ideas please

Wolfman

Thu Feb 20, 2014 8:48:21 am

Hi,

go to the contact page and send them a message:

http://www.zorin-os.com/contacts.html

If you upgrade Z7 to Z8, you must re-install any apps you installed yourself but you can keep your data and settings if you follow this guide:

viewtopic.php?f=6&t=4848

Hope it helps.

Regards Wolfman

Swarfendor437

Thu Feb 20, 2014 12:52:40 pm

You could also cover all bases and send a PM (Private Message) to AZorin and/or zorink. Premium support I believe only lasts for 90 days which is usually the defacto support period (I had the same period of support when I paid for SUSE 9.3 Professional!

Tucup

Thu Feb 20, 2014 3:08:53 pm

Many thanks for your help. I did not think there was a limit. I appreciate the help