[SOLVED] help with wifi not working

I am new to this OS. Trying it on my sons laptop and his wifi isn't working. Please help us since we don't know how to fix it.

Report from: 22 Sep 2015 19:39 CDT -0500

Booted last: 22 Sep 2015 19:09 CDT -0500

Script from: 14 Jul 2015 17:04 UTC +0000

##### release ###########################

Distributor ID: Zorin
Description: Zorin OS 9
Release: 9
Codename: trusty

##### kernel ############################

Linux 3.13.0-63-generic #103-Ubuntu SMP Fri Aug 14 21:42:59 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

Parameters: ro, quiet, splash, vt.handoff=7

##### desktop ###########################

Zorin Desktop

##### lspci #############################


02:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM57785 Gigabit Ethernet PCIe [14e4:16b5] (rev 10)
Subsystem: Acer Incorporated [ALI] Device [1025:0647]
Kernel driver in use: tg3

03:00.0 Network controller [0280]: Qualcomm Atheros AR9485 Wireless Network Adapter [168c:0032] (rev 01)
Subsystem: Lite-On Communications Inc Device [11ad:6617]
Kernel driver in use: ath9k

##### lsusb #############################

Bus 002 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 1bcf:2c18 Sunplus Innovation Technology Inc.
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

##### PCMCIA card info ##################


##### rfkill ############################

0: acer-wireless: Wireless LAN
Soft blocked: no
Hard blocked: no
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

##### lsmod #############################

ath9k 164164 0
ath9k_common 13551 1 ath9k
ath9k_hw 453856 2 ath9k_common,ath9k
ath 28698 3 ath9k_common,ath9k,ath9k_hw
acer_wmi 32522 0
mac80211 630728 1 ath9k
sparse_keymap 13948 1 acer_wmi
cfg80211 484040 3 ath,ath9k,mac80211
wmi 19177 1 acer_wmi
video 19476 2 i915,acer_wmi

##### interfaces ########################

auto lo
iface lo inet loopback

##### ifconfig ##########################

eth0 Link encap:Ethernet HWaddr b8:88:e3:ae:d6:27
inet addr:192.168.0.20 Bcast:192.168.0.255 Mask:255.255.255.0
inet6 addr: 2607:fcc8:ad81:8d00:ba88:e3ff:feae:d627/64 Scope:Global
inet6 addr: fe80::ba88:e3ff:feae:d627/64 Scope:Link
inet6 addr: 2607:fcc8:ad81:8d00:383e:61cd:4425:4c80/64 Scope:Global
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:9928 errors:0 dropped:3 overruns:0 frame:0
TX packets:5372 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:10810407 (10.8 MB) TX bytes:721343 (721.3 KB)
Interrupt:16

wlan0 Link encap:Ethernet HWaddr 20:16:d8:65:bc:21
inet6 addr: fe80::2216:d8ff:fe65:bc21/64 Scope:Link
UP BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:62 errors:0 dropped:0 overruns:0 frame:0
TX packets:50 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:13384 (13.3 KB) TX bytes:9813 (9.8 KB)


##### iwconfig ##########################

eth0 no wireless extensions.

lo no wireless extensions.

wlan0 IEEE 802.11bgn ESSID:off/any
Mode:Managed Access Point: Not-Associated Tx-Power=16 dBm
Retry long limit:7 RTS thr:off Fragment thr:off
Power Management:off


##### route #############################

Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
0.0.0.0 192.168.0.1 0.0.0.0 UG 0 0 0 eth0
192.168.0.0 0.0.0.0 255.255.255.0 U 1 0 0 eth0

##### resolv.conf #######################

nameserver 127.0.1.1

##### network managers ##################

Installed:

NetworkManager

Running:

root 974 1 0 19:09 ? 00:00:00 NetworkManager

##### NetworkManager info ###############


NetworkManager Tool

State: connected (global)

- Device: wlan0 ----------------------------------------------------------------
Type: 802.11 WiFi
Driver: ath9k
State: disconnected
Default: no
HW Address: 20:16:D8:65:BC:21

Capabilities:

Run "dpkg" per the update guide (a network cable connection is required!):

viewtopic.php?f=5&t=2247

thanks a bunch!!! got it up and running. very nice.

Edited by Wolfman due to forum failure!.

three of us in our family just dumped windows....XP, 8 and 10.

I am sure I will return here soon for more help since this OS is so different than what we have been used to.

Thanks again Wolfman....till we meet again.