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WiFi and bluetooth adapter

PostPosted: Sun Jul 21, 2019 5:38 pm
by ChePeter09
Good day.

I recently installed ZorinOS on my laptop. In the beginning, I could only use the Bluetooth adapter and I was able to use my Bluetooth mouse, but I couldn't use WiFi. After an update, now the System Settings says there is no Bluetooth adapter found and I still can't use WiFi. Please help.

Code: Select all
00:00.0 Host bridge: Intel Corporation Device 3e35 (rev 0b)
00:02.0 VGA compatible controller: Intel Corporation Device 3ea0
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 0b)
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model
00:12.0 Signal processing controller: Intel Corporation Device 9df9 (rev 30)
00:14.0 USB controller: Intel Corporation Device 9ded (rev 30)
00:14.2 RAM memory: Intel Corporation Device 9def (rev 30)
00:15.0 Serial bus controller [0c80]: Intel Corporation Device 9de8 (rev 30)
00:16.0 Communication controller: Intel Corporation Device 9de0 (rev 30)
00:17.0 RAID bus controller: Intel Corporation 82801 Mobile SATA Controller [RAID mode] (rev 30)
00:1d.0 PCI bridge: Intel Corporation Device 9db0 (rev f0)
00:1d.1 PCI bridge: Intel Corporation Device 9db1 (rev f0)
00:1f.0 ISA bridge: Intel Corporation Device 9d84 (rev 30)
00:1f.3 Audio device: Intel Corporation Device 9dc8 (rev 30)
00:1f.4 SMBus: Intel Corporation Device 9da3 (rev 30)
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device 9da4 (rev 30)
01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8821CE 802.11ac PCIe Wireless Network Adapter



That is my hardware info. I appreciate all help, and thanks for the support.

Re: WiFi and bluetooth adapter

PostPosted: Sun Jul 21, 2019 10:11 pm
by Swarfendor437
I see you have an ethernet port on that report - can you use it to connect to the internet? If you haven't already installed it, install Synaptic Package Manager, open it and search for 'bluetooth'. If not installed, install:

blueman
bluetooth
bluez
bluez-cups
bluez-obexd
bluez-tests
bluez-tools
btscanner
gir1.2-gnomebluetooth-1.0
gnome-bluetooth
indicator-bluetooth
libbluetooth3
libgnome-bluetooth13

After installing do:

sudo apt-get update && sudo apt-get dist-upgrade.

Re: WiFi and bluetooth adapter

PostPosted: Sun Jul 21, 2019 11:09 pm
by ChePeter09
Hi. Thanks for writing so soon.

I tried installing everything and then the update, but nothing. I tried rebooting as well, but it didn't work.

Re: WiFi and bluetooth adapter

PostPosted: Sun Jul 21, 2019 11:39 pm
by Swarfendor437
OK, try booting into advanced mode - if you can't see the GRUB menu at boot time, hold the left shift key while turning on. When you see GRUB choose the Advanced options then use the recovery option. Be sure you are connected via Ethernet. Firstly from the menu select the Network option, then use then select DPKG - this will check for any missing packages. After completion, turn off the notebook first then reboot - don't select continue. Keep us posted.

Re: WiFi and bluetooth adapter

PostPosted: Mon Jul 22, 2019 12:58 am
by ChePeter09
Hi.

I was able to go into the menu and did what you said, but I still can't use WiFi, nor Bluetooth.

Regards

Re: WiFi and bluetooth adapter

PostPosted: Mon Jul 22, 2019 1:03 am
by ChePeter09
I forgot to mention, when I click on the Bluetooth manager I get a message saying:

"Bluez daemon is not running, blueman-manager cannot continue. This probably means that there were no Bluetooth adapters detected or Bluetooth daemon was not started"

Re: WiFi and bluetooth adapter

PostPosted: Mon Jul 22, 2019 1:29 am
by Aravisian
ChePeter09 wrote:I forgot to mention, when I click on the Bluetooth manager I get a message saying:

"Bluez daemon is not running, blueman-manager cannot continue. This probably means that there were no Bluetooth adapters detected or Bluetooth daemon was not started"

I have this same exact problem on 12.4 Lite. I'm right there with you on this one, hoping for a cure. I eventually gave up on it and bought a USB OBDII connector.

Re: WiFi and bluetooth adapter

PostPosted: Mon Jul 22, 2019 12:58 pm
by Swarfendor437
OK, let's start with the Basics! Make and model of Notebook please. ;) :D

Re: WiFi and bluetooth adapter

PostPosted: Mon Jul 29, 2019 12:38 am
by ChePeter09
Sorry for the late response.

HP 15-dw0037wm

Re: WiFi and bluetooth adapter

PostPosted: Tue Jul 30, 2019 10:26 pm
by Swarfendor437
Can you see if solution here works for you? :

https://h30434.www3.hp.com/t5/Notebook- ... -p/6785623

Also:

http://ubuntuhandbook.org/index.php/201 ... ntu-18-04/

Just remember that all proprietary hardware was never built for GNU/Linux users!