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login issue

dineshsindhu117

Thu Oct 17, 2019 7:39:14 am

Hi Team

I'm not able to login my Zorin OS on Dell laptop.

I'm entering correct username and password.

When I enter login credentials and press enter a black screen appears and again login prompt.

Please help to resolve this issue.

Reagdrs
Dinesh Sindhu

Swarfendor437

Thu Oct 17, 2019 12:15:27 pm

Hi, try the solutions I posted here:

viewtopic.php?f=6&t=14197

ian4238

Fri Oct 18, 2019 12:54:15 am

A lot of Dell laptops do not have a numeric keypad (numbers on the right side of keyboard). If the "NUMLK" (perhaps F11) is on while you are installing the OS, the user and password may be different from what you thought you were entering. If you have a full keyboard then it may be a much bigger problem.

Swarfendor437

Fri Oct 18, 2019 11:57:37 am

I had similar issues on my desktop PC - and the only way to resolve it was the removal of the xauthority file - which I suspect is the solution to go for. ;) :D